Webs Makeover — Experiencing some bugs?

We have been working on Webs’ new look for months and are excited about finally being able to reveal it to you. We hope that once you have browsed around, you will agree that the
updated site is easier to navigate and allows you to quickly access your site building tools.

Unfortunately, just like with any major change, a few bugs slipped by us. While we are working around the clock to resolve them, we wanted to give you a quick overview of what we have been noticing.

Why was my site so slow for the past couple of days?

As you can imagine, a redesign of this magnitude requires a lot of changes that had to be pushed live at once. This meant that during the launch the connection to Webs was impacted. Some users were not even able to access Webs. This is only a temporary issue and should clear up shortly.

Why am I not able to see the Editing Toolbar?

When you go to edit your page, you should see a toolbar with the regular editing options, like the image above. If you don’t see this toolbar, please be sure to clear your browser. Click here to learn how to clear your browser cache.

If after you clear your browser caches, you continue to have the issue, please post your site address & the name of the page you are attempting to edit to the following support topic: http://support.webs.com/webs/topics/edit_page_options_not_showing_fwb_11762-66g84

What happened to the Sidebars?

We have streamlined the process of editing your sidebars.  To access the sidebar manager all you have to do is put your mouse over the sidebar area. Hovering over the sidebar area will reveal the new editing options that allow you to enable/manage sidebars.

If you previously turned off the sidebars, and if hovering over them doesn’t show any managing options, then please report your template to the support team. In the mean time, you can access the sidebar manager directly by going to: http://members.webs.com/s/sidebars/index

My Pages appear cut-off or incomplete

The redesign has impacted some templates by causing them to display incorrectly. In particular, we have seen repeat comments on this issue coming from users that have the Circles template.  We have notified our engineers to work on this template. If you are using another template, please post your information to the following support topic: {LINK}

If you are experiencing issues that we didn’t address in this blog post, please don’t hesitate to contact our support team at http://support.webs.com. When reporting an issue, it is very important that you provide as much detailed information as possible, and always remember to include your site URL, browser type and version, and a screenshot of what you are seeing. If you are unsure of your browser type and version, simply go to www.supportdetails.com.

We appreciate your understanding and patience as we work to resolve these issues as quickly as possible.

The Webs Team

48 Responses

  1. Reply
    Stephanie-Rose Sermon
    Dec 22, 2010 - 01:22 PM

    I’ve so far found that the speed issue hasn’t effected me if I use Google Chrome. However, by using that particular browser I’m unable to edit ANY of my site’s pages; as soon as I go into Site Builder, the toolbar (with Content Box etc.) gets covered up. Yes, covered up. It’s still there, but my page moves upwards to cover it so that I can only see and click on the top half of the link directly above the usual toolbar.

    If I use Firefox, the toolbar issue is gone but the speed issue is present.

    Is there any way to get Chrome working with the new layout?

  2. Reply
    Dec 22, 2010 - 01:38 PM

    Since the update:
    I had music on both my webs websites. Since the update, I couldn’t delete or change the music on the page. I kept getting a error message, saying “error, refresh the page”. I did several time but still couldn’t fix the music. The only way I was to take the music off was to delete my home page and make a new one. Even with the new home page I can’t add music onto it. I keep getting the previous error. Plus, something different. When I want to add a picture to a page or paragraph, the new picture is always placed at the top of the page above the banner and not in the paragraph I want. I can only copy it, go back and start editing over again without publishing, then paste the picture onto the paragraph.
    Thanks, hope these bugs get fixed.

  3. Reply
    Dec 22, 2010 - 01:40 PM

    You picked a hell of a time to go live for us Ecommerce sites! Been best to have waited until the new year. Seems like you should have went Beta with the free sites and worked out the problems first?

  4. Reply
    Tham Wai Keong
    Dec 22, 2010 - 03:27 PM

    Where is your “Publish” or “Save” button now ?

    This new template is so difficult to use and view.

    I can edit only on the lower bottom half now, which
    is so much more difficult.

    • Reply
      the Webs Team
      Dec 22, 2010 - 03:38 PM

      @Tham: The publish button still appears in the same place it did prior to the change. (Look towards the top right hand corner you will see a green publish button), IF you need further assistance, please don’t hesitate to contact our support team at http://support.webs.com.

  5. Reply
    Arthur Fudge
    Dec 22, 2010 - 03:57 PM

    I really enjoyed the new look, I think its a fantastic breath of fresh air for this website. I hope you update the templates soon as well!

  6. Reply
    Dec 22, 2010 - 04:01 PM

    for me it seems that this has not effected me so far i use Mozilla Firefox, still loving the new look

  7. Reply

    The new Webs is great, there is just one major bug. I use Google Chrome because it is a lot faster than the rest, but the bar that has: “Add a Context Box”, “Link”, “Font”, etc. has been cut off completely, but only works in my Internet Explorer and Mozilla Firefox, So I must switch browsers every time.

  8. Reply
    Dec 22, 2010 - 04:33 PM

    there is also no link on my site builder page to here – the webs blog. not that I can find anywhere.
    I had to google webs blog to get here??????????????????????

    • Reply
      the Webs Team
      Dec 22, 2010 - 05:13 PM

      @island22horsepark: You can access the blog from the Dashboard (the first page you see when you log in) and if you are not logged on there is a blog link located on the top right hand corner.

      @Jay: Please look at the information presented in this blog post regarding the toolbar.

  9. Reply
    Dec 22, 2010 - 04:34 PM

    and no quick button to “view my website”

  10. Reply
    Dec 22, 2010 - 05:44 PM

    Where’s the Contact Us app? It was so epic? I need it back!

  11. Reply
    Dec 22, 2010 - 06:41 PM

    Hi guys, I noticed in your homepage that you are showcasing new templates/designs. However, in the site builder, I can’t see any new templates to work on. Will the list be updated with new ones?

  12. Reply
    Dec 22, 2010 - 07:05 PM

    I also thought it would have been better to make these changes after the holidays, as some folks surely use their websites to sell things. If they have a hard time editing pages, they may lose sales. I know of a few people who said the same thing, they can’t add new pictures or items for sale.

  13. Reply
    Dec 22, 2010 - 07:10 PM

    I haven’t noticed any bugs yet. But I haven’t checked everything.

  14. Reply
    Joel Diaz
    Dec 22, 2010 - 07:19 PM

    cool, but I’d love to see new templates with more customization options. Thanks.

  15. Reply
    musa shams
    Dec 22, 2010 - 08:11 PM

    hey webs how do you put snow on your web site on webs

  16. Reply
    David Kostenberger
    Dec 22, 2010 - 08:15 PM

    sorry i just saw i was supposed to comment on the support portal.

    I LOVE the new look!

  17. Reply
    Dec 22, 2010 - 08:27 PM

    There is still a contact us app, but no contact us page. To get one of those pages you have to start a new site just to get one. it was not listed under pages.

    • Reply
      the Webs Team
      Dec 23, 2010 - 12:11 PM

      @Charlie: Not sure what you are saying as we did not change any settings for the ContactMe app.

  18. Reply
    Dec 22, 2010 - 09:08 PM

    @island22horsepark at the top of the website in the main navigation area just to the left of the “Manage Pages” tab you will see 3 icons stacked. The very top magnifying glass icon is a quick link to view your site. Hope this helps.

  19. Reply
    Dec 22, 2010 - 10:57 PM

    I half to agree some of it is pretty dark, but over all nice job, would of like more drop down windows for the different size items i am selling. For free web sites it is ok, but for selling and attracting paying coustmers you need alot of improvements on the store side.

  20. Reply
    Sara Hoffner
    Dec 23, 2010 - 12:17 AM

    I am also very frusterated! I am using the “circles” template and have been for a couple years so I do not want to change my template but what a crappy time to not have my website up and running!!!! No one can buy anything or see my girl’s consultant listings. I’ve gotten several emails “letting me know” that my website isn’t working. SO FRUSTRATING!! I agree with Eric…wouldn’t have this been better do do after the new year instead of messing with holiday sales???

  21. Reply
    Dec 23, 2010 - 01:25 AM

    I’m still modifying my site and found out that I cannot adjust the size of the header (not custom logo) after the makeover, unlike before there was a move logo button wherein I could change the height of the main logo. Will it be back?

    Anyway I like the site new look.

  22. Reply
    Dec 23, 2010 - 01:37 AM

    Webs is the best, it just keeps getting better. Love the new look!

  23. Reply
    Jaclyn Salamone
    Dec 23, 2010 - 10:36 AM

    Ok, I have created four websites through webs.com, and I love it.
    The one thing I have used for all website is the Circles Template, and yes all my sites appear to be cut off. I really hope it gets fixed soon, because it ruins the image of the site.


  24. Reply
    B. J.
    Dec 23, 2010 - 10:43 AM

    I forgot to mention that when I tried logging out so that possibly then I could log in to another account, I couldn’t find a place to log out!

    • Reply
      the Webs Team
      Dec 23, 2010 - 11:44 AM

      @BJ: The new log out option is located near our logo (top left hand corner)

  25. Reply
    Dance and Devour
    Dec 23, 2010 - 12:33 PM

    I’m kinda pissed how we can’t change the size of our header like we used to.

  26. Reply
    Dec 23, 2010 - 12:55 PM

    I honestly think the new webs thing is confusing and i liked the previous one better.

    but that’s just me…

  27. Reply
    Liam Moore
    Dec 23, 2010 - 02:14 PM

    I’ve been having some problems with webs on my net book.
    Like when I go to page editor I can’t see the add content box button or other buttons like font, size, text color and other buttons so I was wondering if you could fix that bug because using webs on the net book is very handy.

  28. Reply
    Dec 23, 2010 - 04:06 PM

    Justin and webs thanks! I like the mag glass. that was what I needed to have at my mouse click.

    Still not finding the blog link though. I didnt realize how often I pop over her to read it. lol It is definitely not on the right side on any pages logged on or now. hmmmm.

    gonna go look again.
    Other than that I have had no other issues yet.

  29. Reply
    Dec 23, 2010 - 04:07 PM

    found it when I am not logged in but for what ever odd reason it is not there when I am logged in. at least I found it somewhere.

  30. Reply
    Dec 25, 2010 - 01:29 PM

    When I try linking to a paragraph I get a continuous “Loading page” message – in IE, Firefox and Chrome.

  31. Reply
    D'n'D Stamps
    Dec 28, 2010 - 10:11 AM

    I do NOT like the new WEBS. Each page of my site has a different background & I am very frustrated that I can’t change or add a background to new pages. I am a paying premium member for a couple of years now which expires in the new year. If this problem is not remedied ASAP I will be forced to move my site elsewhere. Also in the few weeks before the change I had trouble uploading pictures, a lot of the pictures are cut off, never had that problem before.

  32. Reply
    Jan 04, 2011 - 08:07 PM

    Yes, It’s been slow, but another thing, those little pop-ups used for loging in to edit or to add things like shout boxes are appiring in the corner. I’ve been abil to work past a few, but I can’t get any add-ons. I hope you guys fix this!
    Also, some of the buttons that you use to edit your pages are disappiring, and my shout boxes are to. Though, the shout boxes where disapiring before the redo…

  33. Reply
    Rebecca Anne Grant
    Jan 07, 2011 - 12:51 AM

    It seems that I am having the worst time here, for the first time ever. I created this new site with a new email address and I have been trying to confirm my Webs ID and it won’t send me the confirmation email to do so. I looked all over the help section but could not find an answer to my problem. It is not my provider because I have other sites and have never had a problem receiving that confirmation email through the other email addresses. When I try to send an email to support it just keeps telling me that it can’t find my email address. I have never had such a hard time trying to get help with anything in my life. I am thinking this may be a site glitch. That is why I am posting it here. I do not know what else to do. I would really like to get started on my site, but can’t do anything really until I find some way to confirm my Webs ID. Can anyone help with this or is this indeed a site glitch? Is anyone else having trouble receiving their Webs ID Confirmation Email?

    • Reply
      the Webs Team
      Jan 07, 2011 - 10:28 AM

      @Rebecca: I just sent you 2 emails (1 with your password reminder and the other one for your WebsID confirmation). Please double check your spam folder as some providers sometimes incorrectly file such emails there.

      ~ Irina

  34. Reply
    Rebecca Anne Grant
    Jan 08, 2011 - 02:38 AM

    Thank you so very much! I did receive both and am so happy. Webs.com is the place to be. I always tell everyone I know that this is a great place to create a website. Thank you! I love this place.

  35. Reply
    Jan 29, 2011 - 01:58 PM

    Webs by its name is creation of more wings to live on and that is for us the user to live on in terms of using the website of our own. Webs you have really made life more easier….. A BUNCH OF THANKS TO WEBS.

  36. Reply
    Mar 02, 2012 - 08:44 AM

    we have been exppieriencing bugs/problems on our website. I t says that one of our members is logged on as another even when we know that we are logged on as ourselves.

    Please reply promptly,

    ocintam Web Manager

    • Reply
      Mar 02, 2012 - 09:28 AM

      Have you reported what you are seeing to our support team? You can contact our support team by clicking on the support link located in your Webs account.

  37. Reply
    Dec 20, 2014 - 02:24 AM


    Support has been absolutely no help here – they just keep sending me in circles. Could someone please delete my sites and account because I don’t seem to be able to. I get the same error every time, incorrect password even though I JUST changed it and entered the correct one. Sadly, I’ve grown to really dislike Webs as I have no control over anything and can’t even delete sites!

    I expected better…

    • Reply
      Sarah Matista
      Dec 30, 2014 - 12:44 PM

      Hi William,
      So sorry to hear that you’re having difficulties. That definitely sounds frustrating! Your issue has been escalated to our support team lead, who will be in touch with you shortly to help resolve your issue.

  38. Reply
    stephen bertrand
    Mar 23, 2016 - 10:34 AM

    I can get to webs.com website, but if i try to edit my site i am asked to authenticate.
    When i do authenticate with correct username and password i get UNSUPPORTED BROWSER message with a link to install Chrome.
    This is true in Google Chrome, Internet Explorer and Firefox on Windows 10.

    Please help

    • Reply
      Julie Chomiak
      Mar 29, 2016 - 11:35 AM

      Thank you for letting us know about this issue. Please email [email protected] and our customer service team will resolve your issue.

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