customer_experience

Whether online or offline, a customer’s first time experience with your business is incredibly important and has a very large impact on the likelihood that they return again.

On average, loyal customers are worth up to 10 times as much as their first purchase. (White House Office of Consumer Affairs)

So how can you ensure that wherever new customers discover your business they get the first time experience they deserve and that will keep them coming back? Just follow these five techniques and you’ll own your customers’ first time experience.

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Data-Driven Marketing Cover Photo

“Big Data” isn’t a new concept. We have talked about how to use data responsibly, optimize your website based on data, and even how to protect the data you collect.

But, we are missing something; what about utilizing data to make smart, strategic, and effective marketing decisions?

When applying data to your marketing decisions, Teradata’s Global Data-Driven Marketing Survey for 2015 is convincing that you can make better decisions on marketing approach and spending.

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Desinion Website Screenshot

We’ve talked before about the value of user testing for your small business website, and a few ways to go about it. But have you ever wanted to get the same unbiased feedback to help you make other strategic decisions? Whether it’s a logo, a user experience flow, a new ad, or some copy you’re trying out, getting measurable feedback early in the process can help you save money and get better results.

So, how can you get a significant number of opinions in a way that’s easy to read and base decisions on? Desinion. Every now and then a product or service comes along that seems so fantastic that I just can’t believe that it’s really as inexpensive as it seems. Desinion is one such service. There are free and paid options ($19/year), both of which seem to provide a really excellent value.

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experiment

As digital marketers, here at Webs we’re obsessed with testing and optimizing. As important as gut feelings and marketers’ intuition are, they simply must be backed up with data in order to be successful in the long term.

There are myriad ways to perform tests that will help you optimize various areas of your business. One option is user testing, in which you select participants to give you feedback about something you have questions around. A larger-scale option is to do A/B testing on your website in order to optimize your design and functionality. But your website it’s the only thing you can test – you should also be constantly optimizing your promotions, like A/B testing your email marketing.

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As the world becomes increasingly connected, and increasingly digital, marketers (and small business owners!) are becoming more and more data driven. What do we mean by that? Simply that the decisions being made around websites, marketing, and even product offerings are based more on the numbers, and less on educated guesses and gut feelings.

While instincts and expertise are certainly still incredibly valuable, the ability to collect, interpret, and respond to data can offer big advantages. These data can be collected in different ways, each offering different benefits.

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