We recently touched on the importance of customer experience and how companies large and small are tuning into this relatively new business area. However, with the advent of customer experience, we can’t forget about good old customer service. Customer service is a company’s backbone, and plays a central part in any business’s success. Yet, in these ever-changing times, traditional customer service methodologies are no longer making the cut. Customers have higher expectations, there is greater competition in the market, and support is no longer an ancillary entity, but rather an integral part of the customer experience. As consumer demands increase, innovating with the changing atmosphere is necessary. As a small business, it’s the time to up the ante and refresh your customer service strategy.
Congratulations! You’ve successfully set up social media accounts for your business and are gaining followers and increasing engagement daily. Your hard work is paying off, but do you feel like social media management is becoming a full-time job, on top of running your small business? With the numerous platforms available, all which have different functionalities and requirements – cue Twitter’s 140 character limit for tweets – it can be a cumbersome undertaking. You may find that you spend a shocking amount of time on this one piece of your business. If you’re nodding your head in agreement, then keep reading!
As small business owners, you know that networking is of utmost importance to building your business and credibility. Word of mouth endorsements are invaluable and you never know the connections you will make at an event or during an online networking hour. Yet, as a small business owner, attending hours-long events to establish relationships and potential partners is just not part of your daily routine because they’re a major drain on your most precious resource: time. Luckily in this fast-paced digital age, there are a number of professional networking apps that help you to network effectively on your own time.
Customer experience (CX) has become a hot topic over the past few years and with good reason. Superior customer service is no longer a primary requirement for attracting and retaining customers. The customer’s experience must be stellar, memorable, and positive in order to provide the traction previously supplied by white glove customer service. How the customer is left feeling dictates their impression of a brand and impacts whether or not they will return to the business. “When people make purchases today, they want that purchase to make them feel a certain way,” says Daniel Newman, President of Broadsuite.
Whether you’re just starting to think about striking out on your own, or you’ve been running your own shop for years, everybody needs a little extra motivation sometimes. It can take the form of advice from experts on social media, words to live by from inspiring figures, or an infographic that combines the two!
The graphic below from human resources solutions company Cornerstone brings together 18 mantras that can help prepare you for success or pull you out of a post-setback slump. Use the insights below for yourself, or consider engaging your own following by turning the quotes you see here into eye-catching social media graphics.
You’ve failed at being in two places at once, growing that third hand, and having the memory of a full-grown elephant; but on the bright side, some productivity hacks exist that can help your small business thrive in its natural busy and stressful environment.
So take a deep breath, and count to eight to start using these eight productivity tips as soon as you can!
1. Complete your least desirable tasks first
There’s nothing quite like the sensation of crossing something off of your to-do list. But, the tasks that have been sitting on that list for days (cough, weeks) are the most satisfying to eliminate. Imagine if you made an effort to do those tasks FIRST, you will feel more productive instantly.
Does it crawl all over you when people suggest a deep dive on a certain topic? Will you, in fact, punch the next person who refers to a new idea as disruptive? Whether it’s getting something on the roadmap, increasing your team’s bandwidth, suggesting a paradigm shift, or doing anything via bootstrapping, startup jargon can wear on even the most ambitious entrepreneur.
It’s important to be able to speak the language when dealing with potential investors and partners, but it’s also important to be self-aware and do your best not to overuse jargon. Sure, we might need to ideate on hacks that can lead to deliverables that address clients’ pain points, but let’s have a little fun while doing it, eh?
Friday afternoon just feels like an appropriate time to publish a post about productivity, doesn’t it? Today’s article features tips and advice from Chris Bailey, writer of A Year of Productivity. This fantastically helpful blog offers all kinds of things the author learned during the yearlong experiment he conducted after graduating from business school. The blog is definitely worth perusing, but today we’re going to look productivity tips from the article 100 time, energy, and attention hacks to be more productive.
Today’s article is a guest post from legal blogger Matt Faustman.
While we still haven’t seen those flying cars that we were promised so many decades ago, the fact remains that many aspects of modern life continue to change in ways that seem downright futuristic. The same is true for the contemporary workplace, which looks much different from the same space even ten years ago. From telecommuting to ergonomics, the workplace of the future has new goals and new designs. Read on to learn more about how small business owners can keep pace with the developments of the workplace of the future.
This month we’ve been talking about trends and inspiration, and one big trend in small business is increasing productivity. So today we have a guest post on that topic from Danny Carlson, a business owner who works primarily online and writes about financial topics including entrepreneurship, money/time management, and productivity.
If you recently started a small business, congratulations. You’re already well on your way to enjoying the benefits of entrepreneurship. If you’re going the “solopreneur” route, your chances of success are that much better because your support costs are greatly reduced. However, if you’re “the guy” in your venture, you’re going to have a lot of hard work in front of you. Little distractions in any business can be dangerous, but for a one-person company, wasting valuable time can put undue stress on your venture. Read on for the best ways solopreneurs can get the most out of every day.