Today’s article is a guest post from Gregory Ciotti of Help Scout.
As you well know, having lackluster customer service is a surefire way to get passed over by the demanding customer of today.
The question then becomes, what actually makes customer service truly memorable?
Each experience is different from the next, but there are some iron-clad rules of great service that every support team should put in place.
Below, I’ll outline 8 proven laws of outstanding support that your company should apply today.