How often do you wonder what your customers think of you?
You’ve probably thought: “If only I could read their minds, I could deliver the exact product or service they want, when they want it, at a price that makes them happy and makes me money!” Unfortunately, this kind of psychic ability is usually reserved for TV, the movies, or Miss Cleo.
Instead of channeling your inner Mentalist, why not just ask your customers what they like or don’t like about you?
Step 1: Figure out what you want to learn from your customer
Perhaps you’ve noticed that a certain type of product or service you offer isn’t selling as well as it used to and you want to find out why.