It’s Friday afternoon, which means it’s the perfect time for a colorful and informative infographic! This one comes from LinkedIn – specifically their Talent Solutions brand – and it sheds some light on their December 2013 survey of 18,000 employees in 26 countries. (Love LinkedIn? Check out Monday’s post about Influencers) One of the most […]

What do you have in common with Richard Branson and President Barack Obama? Soon you’ll all be blogging and posting content on LinkedIn’s publishing platform! That’s the idea, anyway. Since the late 2012, when LinkedIn introduced its publishing platform (which you might know as LinkedIn Influencers, LinkedIn Today, or Pulse), regular users like you and me have been […]

The days of one-size-fits-all customer service are long gone – especially for small business owners. With big box stores offering free shipping, no sales tax, and deep discounts, the little guy has one last frontier on which to compete, and that’s customer service. The ability to form relationships and adjust service experiences to suit individual […]

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