Today’s article is a guest post from Gregory Ciotti of Help Scout.  As you well know, having lackluster customer service is a surefire way to get passed over by the demanding customer of today. The question then becomes, what actually makes customer service truly memorable? Each experience is different from the next, but there are some iron-clad […]

When we talk about customer appreciation and customer service, sometimes business-to-business companies feel a little left out. But they shouldn’t! Good customer service is good customer service, even if your customer is another business. Today’s example site comes from a long-time Webs user whose website shows a commitment to their B2B customers in several ways. […]

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