Come Visit Our New Support Page!

We are always striving to improve ourselves and the services we provide you.  As part of this evolution, we are proud to announce the launch of a brand new support portal page.

Now you can get everything you need all in one spot!  Report bugs for our engineers, post ideas on how we can improve, and get your questions answered by our staff and other users.

How to find the new Support page:

Click on the Support button located in the top right-hand corner of your account

Special addition for our premium users:

In addition to 24/7 Live Chat option, premium users now have the option to email the experts directly through the support section.

New Support Portal location

As always, we welcome your feedback.

Happy Site Building!

27 Responses

  1. Reply
    Barb
    Mar 08, 2010 - 11:17 PM

    does webs have an issue with users on line? it shows people on my site but counter shows less

    • Reply
      the Webs Team
      Mar 09, 2010 - 03:38 AM

      @Barb: You are comparing two widgets built out by two different companies. It’s hard to tell how they are calculating an online status.

  2. Reply
    Neicie
    Mar 09, 2010 - 01:23 AM

    How can I center my content box within my website

    • Reply
      the Webs Team
      Mar 09, 2010 - 03:04 AM

      @Neicie: The position of your content box depends on the template you choose. If you are looking to center the text within the content box, you can do so using font alignment tools.

  3. Reply
    Tapash
    Mar 09, 2010 - 05:50 AM

    Much better than the last support portal. But we can;t get a history of our support , also can we send attachment file through this support mail? Also chat experience is drastically degraded. Chat interface is not at all good. We have experience some slowness in site builder to load and save. Also page loading speed is not good for normal visitor when they see site. We also tried different sites in webs, both free or paid. And find that server is not so fast.. Please speed up server.

  4. Reply
    Erica
    Mar 09, 2010 - 06:41 AM

    The new community was a little confusing but I figured it out. It’s alright; I like it.

  5. Reply
    Ian
    Mar 10, 2010 - 01:42 AM

    Irina,

    I see a big improvement in the ability to see who is posting on the Blog, I particulary like the Grey Box that Webs replies are contained in, definitely helps one to identify the poster.

    Ian.

    • Reply
      the Webs Team
      Mar 10, 2010 - 02:18 AM

      @Ian: Thank you for noticing :) We took the feedback that a lot of you provided and updated.

  6. Reply
    Ian
    Mar 10, 2010 - 01:45 AM

    Irina,

    Can we set the clock on the Blog to the correct time please.

    Ian.

  7. Reply
    Aaron Patterson
    Mar 11, 2010 - 05:34 AM

    dear webs team, since early feb. i made my site and was satisfied by how far you can customize it. I was thinking what could make my site stand out or even better…then i thought… a site intro! those videos or animations you see that play before you enter the site then it says “press enter” when the video is done? i was wondering if you can make an easier way to get one up or make a site building program that lets you build one. It should include maybe some animation effects for text. and/or a video uploader for the intro animation and there should be an option that asks if you have the “press enter” button on your intro and if you dont it will add one for you. anyways that is my thoughts and TRUUST ME , if you guys make something like that you will have so much more people creating websites here… i just sayin

  8. Reply
    Sapph
    Mar 11, 2010 - 01:41 PM

    @Webs – looking better, if you could just add avatars back again i think the regulars would all agree to come back.

    • Reply
      the Webs Team
      Mar 11, 2010 - 02:58 PM

      @Sapph: Thanks. It looks like for now in order for us to add the avatars would require adding another login page which we think majority of people will not enjoy. But we did make a lot of changes to increase font size, divide up the comments and bold out our answers.

  9. Reply
    Papanuiclub
    Mar 11, 2010 - 07:52 PM

    Heya Sapph, how’s tricks……….agreed, on both accounts.

    @Webs, “…..add the avatars would require adding another login page which we think majority of people will not enjoy”????????

    What???

    You’re considering the thoughts of your clients before making a change….Seems to be some irony there!

    Before undertaking app changes you should consider how they will integrate with the existing apps and webs functionality, and yes, I don’t think most folk would enjoy additional logon processes.

    I’m sure there is a way to achieve this, maybe talk to owners of the software you’re using for a new feature suggestion, but you would have already considered this…yes?

    Perhaps adding a “use a signature” field to the text box, where you can select your avatar or other personal display options.

    I also, personally use to like knowing who it was on “The Webs Team” that we were corresponding with (a bit more of a personal touch), so maybe you could close off your update with your name (Irina??)

    Anyway, enough negativity, it’s is starting to look a little better and I may start dropping in again, from time to time.

  10. Reply
    Papanuiclub
    Mar 11, 2010 - 08:07 PM

    Oh, one other thought…I do not like my posts “waiting moderation”.

    Surely you can assign rights or have 2 different levels for users.

    For example…by default, premium users would not require moderation but WEBS reserve the right and have the ability to assign specific users, a lower moderation level. That way you could cater for user’s where their comments started to become unacceptable or to the level where they started to breach forum etiquette.

    Again, this adds a little more of a personal feel and becomes somewhat more inviting and encouraging to contribute to the forum.

  11. Reply
    Sapph
    Mar 12, 2010 - 04:25 PM

    Really really great idea on the moderation papa! Hope they listen:)

  12. Reply
    jeff
    Mar 13, 2010 - 08:20 PM

    @Sapph: i miss them aren’t they gizmoz?

  13. Reply
    JB
    Mar 14, 2010 - 03:44 AM

    Alright, I’m getting amused at the moderation thing :D. But the problem I mentioned is getting fixed…so thanks.

    JB

  14. Reply
    Karen
    Mar 14, 2010 - 03:51 PM

    Congrats on yet another new support system. Does this mean that all of our old unresolved tickets have now gone away and we need to resubmit them once again?

    • Reply
      the Webs Team
      Mar 15, 2010 - 01:38 PM

      @Karen: We keep all user history. If there is something that you feel has been missed, please don’t hesitate to contact us.

  15. Reply
    Papanuiclub
    Mar 14, 2010 - 07:35 PM

    @Sapph, cheers mate, me too…..brrrrr…Autumn (“Fall” for our US buddies) is here….Where did Summer go?????

  16. Reply
    Jon
    Mar 14, 2010 - 08:32 PM

    Don’t forget to set your clocks forward and hour today!

  17. Reply
    Mermaidia Blue
    Mar 15, 2010 - 02:19 AM

    Oh thats really cool! I like how you can type your question!

  18. Reply
    fortwaynekomets
    Mar 15, 2010 - 09:56 AM

    hey, that is awesome! but not as awesome as me!!!!!!!!!!!!!

  19. Reply
    the Webs Team
    Mar 15, 2010 - 02:16 PM

    @JB: Your quest has been passed on to the support team :)

  20. Reply
    StoneArtTraders
    Mar 21, 2010 - 06:05 PM

    Not so sure about the premium support change. I don’t see a way to track reported problems or to attach screen prints for tech documentation. Also tried to use the email option this morning and it never when through…just kept loading and loading and loading! Some changes are great. This one, not so much (for premium users that is).

    One suggestion I’d like to make from a customer service point of view: keep your premium users proactively in the know about changes that will affect their accounts and ability to get support from you. Proactively means to advise-in-advance via an email to the account contact listed during set up. (Like you did with the affiliate link notification)!

    • Reply
      the Webs Team
      Mar 22, 2010 - 02:39 PM

      @StoneArtTraders: You can always reply to the confirmation email our support team sends out when you open a ticket. If you have any questions, please keep in mind that premium users do have access to our 24/7 chat support team that would gladly assist you.

  21. Reply
    JNKParalegal
    Mar 25, 2010 - 07:28 PM

    I think it is much easier to navigate

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