Webs Example Site Roundup: The Best of 2013
Every month or so we feature an exemplary website created by a Webs user, and talk about what makes their site effective (view all of our examples sites here). So today, in case you missed any along the way, we’re going to take a look back at some highlights. As …
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Was Small Business Saturday A Success? Answered in 5 Statistics
Last week, American Express and the National Federation of Independent Business (NFIB) released some exciting stats on this year’s Small Business Saturday (November 30th). Here are 5 things you should take away from the 2013 Small Business Saturday Consumer Insights Survey: 1. More people know about Small Business Saturday than ever. …
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Health Checkup: Using Net Promoter Score (NPS) To Evaluate Your Small Business
Earlier this week we talked about which factors people use to gauge their success as a small business owner. Today we’re going to look at a great to measure the success of the business itself. It’s called the Net Promoter Score (NPS). If you’ve not heard of it before, the …
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What Does Success Mean To Your Small Business? [GRAPH]
As the year comes to an end, how do you think your small business (and you as a business owner) fared? The answer will be different for everyone, and the criteria the answer is based on will be different as well. Depending on your goals and priorities, “success” may mean …
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Better Service, More Sales: Getting To Know Your Customer Profiles [INFOGRAPHIC]
The days of one-size-fits-all customer service are long gone – especially for small business owners. With big box stores offering free shipping, no sales tax, and deep discounts, the little guy has one last frontier on which to compete, and that’s customer service. The ability to form relationships and adjust …
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Prep Your Facebook Page for Small Business Saturday: It’s Not Too Late!
Good news! You still have 3 days to get your Facebook page ready for Small Business Saturday. Sure, some of you might be in a turkey dinner coma for one of those days, but that still leaves us 2 days to work with. Our friends at Pagemodo created a list …
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How To Turn A Negative Customer Experience Into A Positive One
Today’s article is a guest post from Webs’ Search Marketing Specialist, Collin Tate. Originally this post was going to be about my experiences with Zappos, how awesome they are and how businesses both large and small should aspire to completely own customer service the way that Zappos does. Instead, I’m …
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How to Use Customer Service to Avoid Legal Nightmares
Today’s article is a guest post from legal blogger Matt Faustman. Every year, MSN Money surveys adults about the quality of customer service at 150 of the best-known companies across the country and in 15 industries to find the MSN Money Customer Service Hall of Shame winners. The survey is now …
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Example Site: Getting The Most From Your Non-Profit Website
Most often, our Webs example sites feature small businesses. But during this time of the year, it seems most appropriate to feature a non-profit doing great work in our local community. Building Hope, Inc. also has a special place in our hearts here at Webs, as it was founded by …
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Want To Know What Your Customers Want? Ask Them.
How often do you wonder what your customers think of you? You’ve probably thought: “If only I could read their minds, I could deliver the exact product or service they want, when they want it, at a price that makes them happy and makes me money!” Unfortunately, this kind of …
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