Prep Your Facebook Page for ....

How To Turn A Negative Custo....

How to Use Customer Service ....

Example Site: Getting The Mo....

The days of one-size-fits-all customer service are long gone – especially for small business owners. With big box stores offering free shipping, no sales tax, and deep discounts, the little guy has one last frontier on which to compete, and that’s customer service. The ability to form relationships and adjust …
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Good news! You still have 3 days to get your Facebook page ready for Small Business Saturday. Sure, some of you might be in a turkey dinner coma for one of those days, but that still leaves us 2 days to work with. Our friends at Pagemodo created a list …
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Today’s article is a guest post from Webs’ Search Marketing Specialist, Collin Tate. Originally this post was going to be about my experiences with Zappos, how awesome they are and how businesses both large and small should aspire to completely own customer service the way that Zappos does. Instead, I’m …
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Today’s article is a guest post from legal blogger Matt Faustman. Every year, MSN Money surveys adults about the quality of customer service at 150 of the best-known companies across the country and in 15 industries to find the MSN Money Customer Service Hall of Shame winners. The survey is now …
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Most often, our Webs example sites feature small businesses. But during this time of the year, it seems most appropriate to feature a non-profit doing great work in our local community. Building Hope, Inc. also has a special place in our hearts here at Webs, as it was founded by …
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How often do you wonder what your customers think of you? You’ve probably thought: “If only I could read their minds, I could deliver the exact product or service they want, when they want it, at a price that makes them happy and makes me money!”  Unfortunately, this kind of …
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We know – another day, another marketing acronym. But once you’ve learned about SEM and become a wizard at SEO, you’ll need to do some great CRM in order to keep those new customers you’ve earned. What is CRM? It stands for Customer Relationship Management, and it’s key to the …
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Today’s article is a guest post from Gregory Ciotti of Help Scout.  As you well know, having lackluster customer service is a surefire way to get passed over by the demanding customer of today. The question then becomes, what actually makes customer service truly memorable? Each experience is different from the next, …
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Word-of-mouth marketing is great for every type of business, but it truly is the life blood of small businesses. Not only is traditional advertising more expensive, small business owners and entrepreneurs operate with the understood advantage of being able to offer personalized service the way big brands simply can’t. In …
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While it may be true that virtue is its own reward, that idea is not always enough to motivate businesses to focus their efforts on good customer service. Sometimes they need big, scary numbers in order to get their attention. Luckily, the infographic we’re sharing today from KISSmetrics has just …
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